FAQs

If you have a question that is not addressed below, please call (1-800-982-9920) or e-mail with your questions.

Can I install the Vu Qube myself?

Yes! The installation is straight forward for people who have basic mechanical and electrical skills and the proper tools (see the installation manual and multimedia installation presentation for specifics). If you are permanently mounting the Vu Qube to your vehicle it is important to remember to environmentally seals all the holes made in the vehicle used to attach the mounting bracket and pass the wiring into the vehicle. For the Vu Qube V20, it is important to make sure you connect the power harness to a 12-volt source.

What else besides the Vu Qube do I need to watch TV?

You will need an active subscription from a service provider including a receiver or a free-to-air receiver, in addition to a TV. You will also need a coaxial cable to connect your satellite TV receiver to the TV. The wiring necessary to connect the Vu Qube to the satellite TV receiver is included with the purchase of your Vu Qube System.

Can I paint the Vu Qube?

Yes, the Vu Qube can be painted but you must use non-metallic paint. Metal will block the satellite signal from reaching the antenna inside the Vu Qube.

Why Can't I "lock-on" to a signal?

There are potentially several reasons you are unable to "lock-on" to a signal. Here are some solutions in order to the most common problems:

Believe it or not, the most common problem is that the coaxial cable from the Vu Qube is not plugged into to the receiver correctly. Make sure that the co-axial cable FROM the Vu Qube is plugged into the "Satellite-in port" on the reciever. While you are checking the connection, make sure your receiver is properly connected to the TV.

Make sure there are not any physical obstructions. The Vu Qube needs to have a CLEAR VIEW of the SOUTHERN SKY. Power lines, trees, buildings, other tall vehicles, obstructions mounted on your roof, your smoke stack, etc. can all block the satellite signal from reaching your Vu Qube. You may need to reposition your vehicle for a clear view.

Water can interfere with the satellite signal. Heavy rain or excessive dew on the Vu Qube can block your signal. If the Vu Qube is covered with moisture or morning dew, you can wipe the cover dry. If you are in the middle of a heavy rain fail, you may need to wait until the rain subsides to acquire the signal.

 

If these suggestions do not solve your problem, please contact us by phone at (800) 982-9920 or by e-mail.